Support Center

How can we help you today?

Famlo is a people-first homestay and local connection platform. We're here to ensure your experience is smooth and meaningful.

A. Booking a Stay

How to search for homes on Famlo

What information is shown before booking

Why exact address is shared only after booking/confirmation

How to request or confirm a booking

What happens after payment

How to contact the host

B. During the Stay

Check-in process

Check-out process

House rules

What to do if the host is not reachable

Emergency help

How to submit a story/review after stay

C. Payments & Refunds

How payment works

Platform fee / tax status explanation

Cancellation policy

Refund timeline

Failed payment issue

Manual refund support

D. Safety & Trust

Host verification

Guest responsibility

Emergency button

Reporting unsafe behaviour

Privacy of personal details