We'd love to hear from you. Whether you're planning a getaway, opening up your home, or just want to say hello — reach out, and a real human at famlo will get back to you.
For most questions, our Help Centre is the fastest place to find answers — booking changes, host onboarding, payouts, cancellations, and more.
If you can't find what you need there, the right contact channel below will get you sorted.
For anything that doesn't fit the categories below — partnerships, feedback, a kind word, a complaint, or just curiosity about what we do.
Booking issues, refunds, check-in problems, payment queries, or help during your stay.
Urgent stay issues? Mark your email "URGENT" in the subject line for prioritisation.
Listing your home, KYC and verification, payouts, dashboard issues, or help with homestay registration and approvals.
New to famlo? Visit Become a Host to get started, or write to us and we'll walk you through it.
Interested in becoming a registered Hommi and showing travellers around your city — on foot or with a vehicle? We'd love to talk.
Channel manager integrations, OTA partnerships, corporate stays, tourism boards, travel agents, or media collaborations.
For press queries, brand assets, founder interviews, or media kits.
Questions about Privacy Policy, Terms of Service, copyright issues, data-protection rights (DPDP Act, 2023), or law-enforcement requests.
In accordance with the Information Technology Act, 2000 and other applicable rules, the contact details of our designated Grievance Officer are as follows:
Founder & Grievance Officer
Monday to Friday, 10:00 AM – 6:00 PM IST
TISC IIT Jodhpur, Rajasthan, India
If your complaint relates to personal data and you are not satisfied, you may escalate to the Data Protection Board of India.
Follow famlo for travel inspiration, host stories, and updates from across India.
Please note: social media is not a support channel. For any issue requiring assistance, please email us at hello@famlo.in.
TISC IIT Jodhpur,
Rajasthan, 342030
India
Please use email for the fastest response. Postal correspondence is accepted but takes longer to action.
famlo is built by a small team that genuinely cares about every stay, every host, and every traveller who trusts us. If something isn't working — tell us. If something delighted you — tell us that too. Either way, we read every email.